Before you subscribe
The checkout screen will show the plan, price, billing period, renewal terms, and any trial or promotional terms before payment. Subscriptions renew automatically for the same disclosed period unless canceled before the renewal date.
Canceling a subscription
You may request cancellation at any time by emailing support@myowneros.com from the account owner’s email address with the subject “Cancel my subscription.” When self-service cancellation becomes available, you may also cancel through the billing settings shown in your account.
We will confirm cancellation in writing. Cancellation normally takes effect at the end of the current paid billing period, and you keep paid access until then. Cancel before the renewal date to avoid the next charge. Deleting an app, not using the Service, or removing a payment method does not cancel a subscription.
Refund policy
Except where required by law, subscription fees are prepaid and non-refundable. We do not automatically provide full or prorated refunds for unused time in a monthly or annual billing period, prior billing periods, renewal charges, downgrades, or an account that was not used.
We review requests involving a duplicate charge, billing error, inability to provide a purchased service, or another exceptional circumstance. Send the request to support@myowneros.com promptly after the charge and include the charge date and account email—but never send a full payment-card number. A review does not guarantee a refund.
Nothing in this policy limits refund, cancellation, cooling-off, or other rights that cannot be waived under applicable law.
Trials and promotions
If a trial will convert to a paid subscription, the length, conversion date, price, and cancellation deadline will be disclosed before enrollment. Cancel before the stated deadline to avoid the first charge. Promotional credits and discounts have no cash value unless law requires otherwise.
Plan changes
An upgrade may take effect immediately with the charge or credit disclosed at confirmation. A downgrade or move from annual to monthly billing normally takes effect after the current paid period. Only one future plan change may be pending at a time.
Account data after cancellation
MyOwnerOS intends to provide a 30-day recovery window for customer files after account cancellation. During that period, availability may be limited, and you should download records you need. After the recovery period, files may be deleted and may not be recoverable. Limited billing, audit, security, dispute, and legal records may be retained longer under the Privacy Policy.
App stores and payment disputes
If a future purchase is made through an app store or another marketplace, that provider’s cancellation and refund process may control. Contact support before starting a payment dispute so we can investigate a suspected billing error; this request does not waive any legal or card-network rights.